Customer Comments - Abusive and Otherwise

Hello RTD,

Would it be inappropriate to post actually received, and rather abusive customer e-mails concerning RTD and our web site?

Wanted to be sure such comments would not be "censored" by admin.

Thank you for your attention to this matter and I look forward to your respective post.
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Gift Mugs make great coffee Mug Gifts - www.giftmugs.com

As a fellow forum member, I would prefer such things be a link instead of posted in this forum. The readers can have the choice to go there or not.

I do feel it is good to know how actual users respond to their experiences using RTD. We can all learn how to improve the experience from them.

Nothing will be "censored", as that's absolutely not our policy.
However, what Cos suggested is correct: you may just upload it as textfile and place a link to it from here. Readers will decide

Should you be interested in reading what some of our customers tell us about RTD and Gift Mugs, you may then want to follow the below link, but proceed at your own risk as some material may be rather objectionable:

Here is what some our our customers tell us

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Gift Mugs make great coffee Mug Gifts - www.giftmugs.com

Joshua's response it that of a 2 year old who has a full blown meltdown because they can't have a cookie before dinner. Based solely on what was provided here, his password was probably in his spam folder and he was too lazy to look for it. I tested that feature several times and always got the password emailed to me.

Agree with pinsondigital. We use this feature and have bunches of happy satisfied users. This happens with spam mail more often than anything. Some people seem to have really high filtered control and this stuff just doesn't get in the right inbox. I try not to let a few bad apples spoil the experience for the whole barrel. If necessary toss them aside and enjoy the others. This will happen NO MATTER HOW EASY you make it for some people. When we first started we made a lot of changes as we received feedback. We adjusted where necessary and have seemed to find a nice balance of features that don't bring too many complainers. It is a long and laborious process to find that balance.

I just want to say that I think doing this is a really good idea. There are two positives that can come out of this type of exercise:

1. We can reassure each other that there are always going to be "bad apples" and not to let that get us down or--

2. We find something that needs addressing by RTW and in the end, we all benefit from a better product.

Dittos to that! So . . .

It would be really helpful if, when a user registers, they could enter their own password right then and there and keep going - instead of having to wait on an email from the system.

Because - "Ease of use" and "keeping the user on an uninterrupted path of completing an order" is what will make the sell! (which is why we do this)

When we started our online business we were all about giving the customer all the details - words, words and more words, read the fine print, cover our tails, follow instructions etc. Then we learned "Ease of use" and "keeping the user on an uninterrupted path of completing an order" is what will make the sell!