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REAL TIME DESIGNER FREQUENTLY ASKED QUESTIONS

WHAT IS THE RealTimeDesigner?

The RealTimeDesigner is a very powerful and flexible ecommerce system which allows you to offer custom designed products via the web. It combines a catalog builder, shopping cart and online design tool into one complete environment. Just like any other website, a great deal of work can be involved in building and maintaining your RealTimeDesigner site. We've tried to make it easy, but there's certain things you must do yourself or pay others if you are not able to do it yourself. The person responsible for your RealTimeDesigner site should have a basic understanding of website maintenance, html coding, databases, spreadsheets as well as vector and bitmap graphics. We can't stress this enough: If you don't have these basic skills you will need to pay someone who does. While most issues take us just a few minutes to solve, paid support from RealTimeDesigner staff can get very expensive if they must provide basic computer skills training. We have developed free help text, videos and a user forum to aid in your support of the RealTimeDesigner.

WHAT IS INCLUDED IN THE TURNKEY SETUP?

We "preload" your site with some common products. This can be considered turn-key but it is really intended to give you an understanding of the RealTimeDesigner system. We strongly recommmend that you customize the site. Before altering or adding new products, we encourage you to thoroughly explore the preloaded product setup. Your RealTimeDesigner site will be fully functional and unrestricted.

WHAT DO I NEED TO DO TO USE RealTimeDesigner WITH MY WEBSITE?

Before you begin customizing the RealTimeDesigner, you will need to clearly identify what you are trying to sell. You must know all the details about the products you wish to sell such as sizes, styles, print or decoration options, colors, fonts, etc. Once you've decided on the products you wish to offer through the RealTimeDesigner, you'll need to assemble descriptions and images to adequately describe your products. Once you are ready to go live with the RealTimeDesigner, you simply place a link on your existing site - all RealTimeDesigner software resides on our computers and is maintained 24/7.

CAN MY RealTimeDesigner SITE HANDLE PAYMENTS?

If you intend for the software to give prices and accept payments online, you must also have a clear understanding of the variables that play into deriving a price. The RealTimeDesigner allows pricing to be generated on a host of variables including size, quantity, number of colors, presence of clipart, user uploaded files and any number of custom add-on items. Although very flexible, the matrix which is used to derive a price can seem daunting at first glance.

IS MAINTAINING MY RealTimeDesigner SITE DIFFICULT?

Once you are happy with your RealTimeDesigner site, maintenance is quite easy. Being an integrated system, when you change prices or add new products, your entire site is automatically regenerated. You don't have to change the same bit of data in 3 or 4 different places only to find that it appears on another page leading to confusion.

ONCE AN ORDER IS SUBMITTED, HOW DO I GET THE ARTWORK?

The RealTimeDesigner allows you to download EPS or PDF files for user designs. While these files are true vector files at the proper size, the RealTimeDesigner CAN NOT improve the resolution of the artwork supplied to it. User uploaded files will be embedded into the output file at the same resolution as they were supplied. While most files can be printed with little or no modification, you must expect to visually verify every file prior to printing. If you have enabled them in your design window, blur, transparency and distortions are not supported in the vector output and must be done manually in a program such as Corel or Adobe (it only takes a few seconds per file to reapply these effects). If you disable these features, your files should be print ready all the time.

IS THE RealTimeDesigner RIGHT FOR ME?

The RealTimeDesigner is versatile, effective and affordable but we do not claim that it is for everybody. The product of 9 years of constant improvement, the RealTimeDesigner continually makes use of the latest developing technology. The RealTimeDesigner is NOT an over-simplified, inflexible, PLUG AND PLAY solution that requires you to sell only a certain set of products. Likewise, the RealTimeDesigner is NOT custom software written just for you, which costs tens of thousands of dollars. The RealTimeDesigner is in use by lots of companies, big and small, for just about every customized product you can imagine. It has been proven on many thousands of orders encompassing many millions of dollars in online sales. We hope that you find it the right solution for your online activities. You can use the SIGN UP TODAY link below to begin your free trial.